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01924 241 281

Copyright © 2019 Biscuit IT
All rights reserved.

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WHY PARTNER WITH BISCUIT IT?

  • You are not tied to one internal IT Managers experience. 

  • Our team with a considerable amount of IT knowledge and experience 

  • We offer a proactive outsourced IT support service.

  • There is always cover (no need to worry about holiday or sickness). 

  • Our location at Junction 39 M1 has easy access to the whole of Yorkshire and surrounding areas.

  • Our services can be tailored to clients individual IT needs

  • We partner and work very closely with major IT vendors such as DELL, HP, Microsoft, Sophos, SonicWall, ESET, VEEAM, VMWare, DATTO, Synology to name a few.

  • We have experience with clients in various industry sectors and of various sizes from single sited five PC users to multi-sited organisations with two to three hundred users.

  • We are non-vendor specific which allows us to advise the most suitable solution to meet your requirements.

  • One to one contact available throughout our organisation from a 1st line engineers through to our directors.

IT SUPPORT SERVICES

Re-Active IT Support

Ticketed HelpDesk Support

(9am to 5pm Monday to Friday)

Unlimited Remote and On Site Support

2 Hour SLA

Pro-Active IT Support

Ticketed HelpDesk Support

(9am to 5pm Monday to Friday)

Unlimited Remote and On Site Support

2 Hour SLA

24/7 Monitoring

Reporting

Software install report

Hardware install report

Change report

Hardware lifecycle report

Support ticket report

Dedicated Account Manager

Regular Strategy and Review Meetings

Umbrella Support with your other service providers.

 

IT Manager Service

A bespoke service tailored to your needs.

 

Third Line Only - Holiday & Sickness Support

Tailored to individual internal IT Managers requirements.

You may find that you only need support in a handful of these areas, or you may be looking for an IT partner to provide a fully managed IT service. Whatever your company’s needs, our services are flexible and the level of support we provide is completely up to you.

We want to understand your business and your demands on it

We want to work with you as your IT Department, based externally

We have a wealth of skills and experience through 1st, 2nd and 3rd line engineers